About Your Privacy
We respect your privacy and are committed to protecting your personal information.
Your bank statement may show the charge under the name of the payment processor, checkout platform, billing provider, or authorized reseller used to complete your purchase. The exact billing descriptor may vary depending on the platform through which your order was processed.
If you purchased more than one product, selected additional offers, or added upgrades during checkout, you may see more than one charge on your bank statement. Each charge will correspond to the specific product, offer, or item purchased, along with the amount paid for each transaction.
For your security, we do not display the product name in a way that publicly reveals personal purchase details beyond what is required by the payment processor or billing provider.
Your 60-Day Satisfaction Guarantee
Your purchase is protected by our 60-Day Satisfaction Guarantee.
We want you to feel confident when trying Prime Perform. After receiving your order, you have the eligible guarantee period to try the product and decide whether it is the right fit for you.
If you are not satisfied with your purchase, you may request a refund according to the terms and conditions described in our Refund Policy.
Before requesting a refund, we recommend reviewing the complete policy so you understand the eligibility period, return instructions, required order information, and refund processing times.
To view the full refund instructions and return process, please visit our Refund Policy here:
[Refund Policy]
If your purchase was processed through JVZoo, refunds may be handled through their transaction system. You can review their refund support information here:
[JVZoo Refund Instructions]
How Refunds Are Processed
Refunds are handled according to the original payment method and the processor used for your order. Once your request is reviewed and approved under the terms of our Refund Policy, the refund will be issued through the corresponding payment provider.
Please note that, after a refund has been processed, it may take several business days for the amount to appear on your bank or credit card statement. Processing times may vary depending on your bank, card issuer, or payment provider.
Need Help With Your Order?
If you have questions about your purchase, billing descriptor, refund eligibility, or return process, please contact our support team at:
support@primeperform.com
To help us assist you faster, please include your full name, the email address used for the purchase, and your order number if available.
Our customer service team will review your request and get back to you as soon as possible.