PRIVACY AND INFORMATION USE POLICIES

At Prime Perform, your privacy is of the utmost importance to us. We want your online experience to be enjoyable and secure, allowing you to use the wide range of information, tools, and opportunities it offers with complete confidence.

Introduction

Our company collects information in various ways from Visitors and Subscribers who access the different parts of our Services and the network of websites accessible through our Service.

We created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how our company collects information from all end users of our Internet Services (the "Services")—those who access some of our Services but do not have accounts ("Visitors") as well as those who may purchase Products and/or pay a monthly fee to subscribe to the Service ("Subscribers")—what we do with the information we collect, and the choices Visitors and Subscribers have regarding the collection and use of that information. We ask that you read this Privacy Policy carefully.

Although we take appropriate measures to protect against unauthorized disclosures of information, we cannot assure you that personally identifiable information we collect will never be disclosed in a manner inconsistent with this Privacy Policy.

Record

Subscribers may be asked to provide certain personal information when registering for our Products or Services, including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer used to access the Services. Personal information collected from Subscribers during the registration process is used to manage each Subscriber's account (such as for billing purposes). This information may be shared with third parties as described herein or in special circumstances.

However, in cases where our company and a partner jointly promote our Services, we may provide the partner with certain personal information, such as the name, address, and username of individuals who subscribed to the Services as a result of the joint promotion, in order to offer you other products and services. In this case, the partner may not use the personal information for any other purpose. We may also generate non-identifying, aggregated profiles from the personal information Subscribers provide during registration (such as the total number, but not the names, of Subscribers). As explained in more detail below, we may use this aggregated, non-identifying information to sell advertisements that appear on the Services.

Additionally, with purchases, we provide our members' contact information to our business partners, who may then contact the member by phone after the purchase. Sales revenue is collected by the partner company. We may also provide contact information to other companies for mail offers we believe might be of interest to our subscribers, with or without compensation from those companies. We may sometimes send an advertisement for a third-party product, where we collect the sales revenue and forward the purchaser's information to that third party.

Partners and Sponsors of Our Company

Some products and services may be offered to Visitors and Subscribers in conjunction with an affiliate, independent vendor, or non-affiliated partner. To provide Visitors and Members with some of these products and services, the partner may need to collect and maintain personal information.

Online Shopping

On some websites, you can purchase products and services or register to receive materials, such as a newsletter, catalog, or updates on new products and services. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information.

If you complete an order for someone else, such as an online gift order shipped directly to the recipient, you may be asked to provide information about the recipient, such as the recipient's name, address, and phone number. Our company has no control over the use of any personal information you provide when placing such orders. Please exercise caution when doing so.

If you order services or products directly from our company, we use the personal information you provide to process that order. We share this information with third parties with whom we do business.

Online Ads

Our company may display our online advertisements. In these cases, we share information about our Visitors and Subscribers collected through the registration process, as well as through online surveys and promotions with these advertisers.

Additionally, in some cases, we use this information to deliver personalized ads or joint ventures. For example, an advertiser or joint venture tells us the audience they want to reach and provides us with a targeted ad. Based on the information we've collected, we can display or send the ad to the intended audience. Our company does not share personal information about its Visitors or Subscribers with these advertisers or joint ventures.

Responses to Email Inquiries

When Visitors or Subscribers send email inquiries to our company, the return email address is used to respond to the email inquiry we receive.

Voluntary Customer Surveys

We may periodically conduct surveys of business and individual customers. We encourage our customers to participate in these surveys because they provide important information that helps us improve the types of products and services we offer and how we provide them.

We may take the information we receive from individuals who respond to our Customer Surveys and combine (or aggregate) it with the responses of other customers we may have to create a more comprehensive and generic response to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you and to develop new services and products. This aggregated, non-personally identifiable information may be shared with third parties.

Promotions

Our company may offer surveys, contests, sweepstakes, drawings, games, content, or other promotions that are sponsored by or co-branded with third parties. You may be entered into a sweepstakes, contest, or other promotion simply by making a purchase from us or by providing us with personally identifiable information for some other reason or purpose. Because of these third-party relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to our company. Our company has no control over how the third parties use this information.

Additionally, personally identifiable information may be collected when you order products, enter contests, vote in surveys, or otherwise express an opinion, subscribe to one of our Services, such as our online newsletters, or participate in one of our online forums or communities. The types of personally identifiable information that may be collected on these pages include, but are not limited to: name, address, email address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. Our sponsors or third parties may send you materials related to our company's services, products, or activities.

Special Cases

It is our company's policy to use or share personal information about Visitors or Subscribers in the ways described herein without additional notice or means to opt out or prohibit such unrelated uses.

Additionally, we may disclose personal information about Visitors or Subscribers, or information about your use of the Services or websites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to credit agencies, collection agencies, merchant database agencies, law enforcement agencies, or to comply with laws, such as the Electronic Communications Privacy Act, the Children's Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Use and Service, or other user policies; to operate the Services properly; or to protect our business and our Subscribers.

Browser Level Information

Prime Perform's web servers may automatically collect information about a site user's IP address, browser type, and the URL you came from (whether that URL is on the website or not), and which URL you next go to (whether that URL is on the website or not), by reading this information from the user's browser (information provided by each user's browser). This information is compiled into a database and used—on an aggregated and anonymous basis—in our internal analysis of traffic patterns within our website. This information is automatically logged by most websites. Prime Perform may also use a third party to collect information, including through the use of web beacons.

Compliance Notice to California Residents: Your California Privacy Rights Under the California Online Privacy Protection Act and the California Business and Professions Code

This Privacy Policy identifies the categories of personally identifiable information that our company collects through our website or online service about individual consumers who use or visit our company's commercial website or online service and the categories of third-party individuals or entities with whom our company may share that personally identifiable information.

Our company does not maintain a process for an individual consumer who uses or visits our commercial website or online service to review and request changes to any of their personally identifiable information collected through our website or online service.

Please see the section below titled "Revisions to This Policy" for a description of the process by which our company notifies consumers who use or visit our commercial website or online service about material changes to our company's privacy policy for this website or online service.

The effective date of this privacy policy is listed at the end of this privacy policy under the heading "Last Updated."

For the purposes of this policy and California compliance, the following definitions apply:

Depending on the visitor's activity on our commercial website or online service, the following "personally identifiable information" may be collected, in addition to the information set forth elsewhere in this document.

The term "personally identifiable information" means individually identifiable information about an individual consumer collected online by our company from an individual and maintained by our company in an accessible form, and may include any of the following:

A first and last name.

A physical address, including the street name and the name of a city or town.

An email address.

A phone number.

A social security number.

Any other identifier that allows physical or online contact with a specific individual.

Information about a user that the website or online service collects online from the user and maintains in personally identifiable form, in combination with an identifier described in this privacy policy.

Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the preceding calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to info@eroxcel.com and please include the phrase "California Privacy Request" in the subject line, the domain name of the website you are inquiring about, along with your name, address, and email address. We will respond within 30 days of receiving your request.

"Cookies" and How Our Company Uses Them

A "cookie" is a small data file that may be placed on your hard drive when you visit certain websites. Our company may use cookies to collect, store, and sometimes track information for the purposes set out in this document, as well as for statistical purposes to improve the products and services we provide and to manage our telecommunications networks.

Most website browsers automatically accept cookies, but you can usually change your browser settings to display a warning before accepting a cookie or to refuse all cookies. However, if you choose to disable cookies from our website, you may not be able to use certain features. Visit www.aboutcookies.org to learn how to delete and control cookies using the main types of browsers.

Advertisers and partners may also use their own cookies. We do not control the use of these cookies and expressly disclaim responsibility for any information collected through them.

Our company may use Remarketing with Google Analytics, Adroll, and Facebook to advertise online.

Third-party vendors, including Google, may show our ads on sites across the Internet.

We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.

We may also use Google's interest-based advertising data or third-party audience data (such as age, gender, and interests) with Google Analytics to create educational and marketing content targeted to our visitors' demographics and interests.

You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using Google's Ads Settings at https://www.google.com/settings/ads. You can also use the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.

Our Commitment to Children's Privacy

Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. Therefore, we restrict our website to individuals eighteen years of age or older.

YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEBSITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEBSITE FOR ANY REASON. DUE TO AGE RESTRICTIONS ON USE OF THIS WEBSITE, NO INFORMATION OBTAINED BY THIS WEBSITE FALLS WITHIN THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT AND IS NOT MONITORED AS SUCH.

Public Forums

Remember that any information you may disclose in any Subscriber Directory, or other public areas of our websites or on the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Our Commitment to Data Security

The services and websites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. Although we make every effort to ensure the integrity and security of our networks and systems, we cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining this information.

In Case of Sale or Bankruptcy

Ownership of Prime Perform may change at some point in the future. Should this occur, we want this site to be able to maintain a relationship with you. In the event of a sale, merger, public offering, bankruptcy, or other change in control of Prime Perform, your information may be shared with the person or company that owns or controls this site. Opting out of receiving information from third parties will not affect our right to transfer your information to a new owner, but your choices will still be respected regarding the use of your information.

Where to Direct Questions About Our Privacy Policy

If you have any questions about this Privacy Policy or the practices described herein, you can contact us using the contact information provided on this website.

Types of Information We Collect

Below are examples of the type of information we collect from you and how we use that information.

Context

Data Types

Primary Purpose of Data Collection and Use

Account Registration: We collect your name and contact information when you create an account. We also collect information related to the actions you take while logged in to your account. We use this information to provide account-related functionality to our users. Accounts may be used to facilitate shopping and to store your preferences and transaction history.

Customer Information: We collect the names and contact information of our customers, affiliates, and their employees with whom we may interact. We are interested in contacting our customers and communicating with them regarding normal business administration, such as projects, services, and billing.

Cookies and First-Party Tracking: We use cookies and clear GIFs. "Cookies" are small pieces of information that a website sends to a computer's hard drive while viewing a website. We use this information to ensure our website runs efficiently.

Third-Party Cookies and Tracking: We engage in behavioral advertising, which means a third party uses technology (e.g., a cookie) to collect information about your use of our website so they can provide advertising about products and services tailored to your interests on our website or other websites. Where required by law, we base our use of third-party cookies on consent.

Demographic Information: We may collect personal information, such as your age, location, and gender. We use this information to comply with applicable laws.

Email Interconnectivity: If you receive emails from us, we use certain tools to capture data related to when you open our messages, click on any links or banners they contain, and make purchases. We use this information to understand how you interact with our communications.

Employment: If you apply for a job or become an employee, we collect information necessary to process your application or retain you as an employee. This may include, among other things, your Social Security number. Providing this information is necessary for employment. We use information about current employees to carry out our payment and benefit obligations. In some contexts, we are also required by law to collect information about our employees. We also use this information to maintain efficient personnel and workforce operations.

Feedback/Support: If you provide us with feedback or contact us for support, we'll collect your name and email address, as well as any other content you submit, to respond. We use this information to receive and act on your comments or issues.

Mailing List: When you subscribe to one of our mailing lists, we collect your email address or postal address. We share information about our products and services with people who consent to receive such information. We also use this information to share information about our products or services.

Mobile Devices: We collect information from your mobile device, such as unique identifiers transmitted from your device when you visit our website or one of our stores. We use this information to identify unique visitors and understand how users interact with us on their mobile devices.

Order Fulfillment: We collect your name, billing address, shipping address, email address, phone number, and credit card number when you place an order. We use your information to fulfill our contract to provide you with products or services.

Partner Promotion: We collect information you provide as part of a co-branded promotion with another company. We use this information to fulfill our promotions.

Surveys: When you participate in a survey, we collect information you provide through the survey. If the survey is provided by a third-party service provider, the third party's privacy policy applies to the collection, use, and disclosure of your information. We use this information to understand your opinions and gather relevant information for our organization.

Sweepstakes or Contests: When you enter a sweepstakes or contest, we collect information about you, including contact information to notify you if you are selected. We use this information to operate the sweepstakes. In some contexts, we are also required by law to collect information about those who enter our sweepstakes.

Website Interactions: We use technology to monitor how you interact with our website. This may include the links you click or the information you enter into our online forms. This may also include information about your device or browser. We use this information to understand how you interact with our website to improve it and to understand your preferences and interests in order to select offers you may find more useful. We also have a legitimate interest in detecting and preventing fraud.

Web Logs: We collect information including browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when using the Internet), domain name, clickstream activity, referring website, and/or a date/time stamp for visitors. We use this information to monitor our networks and visitors to our websites. Among other things, it helps us understand which of our products or services are the most popular.

Revisions to This Policy

Our company reserves the right to revise, modify, or amend this policy, our Terms of Use and Service, and our other policies and agreements at any time and in any manner by updating this posting. Your use of this site after such changes are implemented constitutes your acknowledgment and acceptance of those changes. Please review this privacy statement before each use to learn about any changes.

We may share your personal information, including but not limited to your name, contact information, and purchase history, with our third-party partners, affiliates, and other companies in order to provide you with relevant offers, promotions, and services.

These third parties may use this information to personalize your experience with their products and services, as well as to improve their own products and services. We may also share your personal information with third parties for research and analysis purposes, or to provide you with targeted advertising.

Please note that these third parties may have their own privacy policies, and we encourage you to review them before providing any personal information. These third parties are prohibited from using your personal information for any purpose other than as described in this Privacy Policy and in accordance with applicable laws and regulations.

We may also share your personal information with third parties in the event of a merger, acquisition, or other corporate reorganization. In such cases, we will take reasonable steps to ensure that your personal information remains protected and is used in accordance with this Privacy Policy.

Last updated: July 25, 2024

UNSUBSCRIPTION INSTRUCTIONS

If you're receiving emails from Prime Perform, it's because you previously gave us your consent to do so. However, if you prefer not to receive these communications in the future, our emails always include an "unsubscribe" link. Clicking on it will automatically remove you from our database. If you don't find this option, please contact us at support@primeperformpro.com.